Welcome to The Customer Success Association
We’re about helping you retain & expand your company’s customer relationships.
Our goal is to provide you with access to the most relevant information about the developing profession, and to help connect you with others of the global customer success community for networking, conversation and learning. Our resources include the Customer SuccessCon West / Seattle / East and Europe events, The Customer Success Library of white papers, research reports and other content, an online discussion forum with 22,000 participants worldwide, some specific services, and a community directory of resources. Our members include the leading international practitioners, executives and visionaries of Customer Success, and we hope you’ll soon be one of them.
About: The Customer Success Association
There are two common requests of customer success professionals worldwide: access to useable knowledge and techniques, and opportunities to network with other members of the community. The goal of The Customer Success Association is to provide both. We offer an extensive range of resources, and the opportunity to be a part of shaping the future of the profession.
Definition: Customer Success Management
All across the SaaS B2B industry, a new and vital role is being established and developed. The job goes by many names: Customer Success Manager, Client Advocate, etc., but regardless of the label, it’s about customer relationship retention and optimization. And the most effective way to keep your customers is to make them as successful as possible in using your technology product.