Customer Success Association
For the Management of Customer Lifetime Value
Executive Director: Mikael BlaisdellContact CSA

Conferences  (For local events & webinars, see below)

Customer SuccessCon EuropeCusotmer SuccessCon

Tuesday, 19th April 2017

London, UK


Agenda: [ ]


Pulse by Gainsight

May 9-11 2017

Oakland Marriott Convention Center, Oakland, CA USA



Customer SuccessCon EastCusotmer SuccessCon

Thursday, August 17th, 2017

Boston, MA

Registration:   [ ]


Cusotmer SuccessConCustomer SuccessCon Seattle

Monday, October 16th, 2017

Seattle, WA

Registration:   [ ]


Customer Success Local events:

San Francisco Bay Area


April 06, 2017 – San Francisco – To Register

CSM Software: Lessons Learned & Best Practices

June 8, 2017 – San Francisco – To Register:

How to Achieve a High Adoption Rate and Revenue Growth

July 27th, 2017 – San Francisco – To Register:

The Recipe for Becoming a Data-Driven Customer Success Team

August TBD

Building a Strong Framework for Customer Success

September TBD

Everything You Always Wanted to Know About Advocacy

October TBD

Promoting Success of Your Customer During the Onboarding Process

November TBD

Proven Playbooks for an Effective & Scalable High Touch Model

Customer Success Network

March 30th, 2017 – San Ramon — To Register


Colorado Customer Success

See group page for upcoming meetings:

Boston, MA

Customer Success Boston

Thursday, March 23rd 2017 5-7 PM — To Register

Onboarding: The Sales-to-CSM handoff and the Customer Experience

Toronto, Canada

Customer Success Toronto Meetup

March 13th, 2017 — 6 PM — Toronto — To Register

Cognitive Load vs. Customer Success: a UX research’s experience and perspective


Webinars – Online Events

How to Become a More Proactive CSM With Productivity Tools

Wednesday, March 22nd, 2017 1:00 PM Eastern

Speaker:  Irit Eizips, CEO of CSMPractice

To Register:  [  ]

(All registrants will be given a copy of the recording.)