Customer Success Association
For the Management of Customer Lifetime Value
Executive Director: Mikael BlaisdellContact CSA

is a Customer Success Management Solution Suite that enables companies to improve customer satisfaction, customer retention and to increase the revenue performance of the existing customer base.  The technology assists senior executives, customer success managers and marketing team to achieve their objectives for both the customer and the company.

nateroNatero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces.  And nowhere is that more true than in the area of Customer Success.  The Natero Success Engine is the only Customer Success platform to merge machine learning for predicting behavior and big data customer analytics into a single product.  This next generation  solutions helps SaaS companies maximize customer lifetime value, while improving their products and processes to deliver an optimal customer experience.  We built it because we believe that customer success teams should spend their time focused on the customer, not on the technology required to do so.

ChurnZero 200X SMChurnZero’s real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

AmityAmity provides the world’s first integrated suite of Customer Success applications. Our latest product, Amity Lifecycle, senses changes in customer health or rhythm, recommends the right action, and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Worldwide, Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

clientsuccess-logo-csaClientSuccess is a Customer Success Management SaaS Platform that helps companies build relationships that last™.  ClientSuccess is revolutionizing the way SaaS companies proactively manage, retain and grow their existing customer base.  ClientSuccess is a simple –yet sophisticated– software solution that both the frontline customer success managers (CSMs), managers, and executives use to drive customer success in their organizations.  For CSMs, ClientSuccess brings together the tools, best practices, insights, and analytics they need to proactively manage their customers.  For managers and executives, it delivers deep analytics, metrics and reports to provide a comprehensive view of the health of their SaaS business.  ClientSuccess is used by industry-leading SaaS companies around the world to increase customer satisfaction that leads to an increase in renewal and expansion revenue.

StrikedeckStrikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.  Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.

 Bolstra LogoBolstra is the AGILE Customer Success platform. Reducing churn, increasing upsell and managing contracts are important, but we, at Bolstra, realized that in order to accomplish this, customer success managers need a streamlined work environment to get their job done. Our unique Kanban approach to work management sets us apart from all others. The series of Customer Success principles we are founded on have many parallels to the agile development process and are both learned and discovered. Customer Success isn’t just about Big Data… it’s about being AGILE.