As a resource for the fast growing worldwide membership of the Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals. Each company name is also a link to their respective web sites. While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools.
(To be included in the List, customer success software vendors are required to have specific pages on their company websites about the usage of their products by Customer Success groups. For more information, please contact the Customer Success Association via the Contact CSA form here. To add your company’s name to the Registry, please complete the application form.)
The List is divided into three sections. The first section, Customer Success Management Systems, includes customer success software products designed and built specifically to manage Customer Success teams and their members. The second section, Customer Success Operations Technology, is for supporting customer success software technologies that address operational needs. (Inclusion in this section requires that the vendor complete the application form.) The third section, The Customer Success Technology Vendors List, includes the names and links to all known/established customer success software vendors in alphabetical order.
In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers. The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area. To view the Map, please log in and follow the link here or below. To register for a free membership in the Customer Success Association, please click here or use the Join the CSA link in the bottom menu.
Customer Success Management Systems
ChurnZero‘s real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application. ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.
ESG is reshaping the old customer service paradigm to help companies define and achieve customer success. Our process-driven formula is built on unrivaled experience making our clients successful and helping our clients’ customers realize maximum value by turning deep insights into successful customer lifecycle management strategies. From onboarding and awareness building through usage, value realization and advocacy, ESG delivers Customer Success as a Service, helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people.
Gainsight is a Customer Success Management Solution Suite that enables companies to improve customer satisfaction, customer retention and to increase the revenue performance of the existing customer base. The technology assists senior executives, customer success managers and marketing team to achieve their objectives for both the customer and the company.
Natero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces. And nowhere is that more true than in the area of Customer Success. The Natero Success Engine is the only Customer Success platform to merge machine learning for predicting behavior and big data customer analytics into a single product. This next generation solutions helps SaaS companies maximize customer lifetime value, while improving their products and processes to deliver an optimal customer experience. We built it because we believe that customer success teams should spend their time focused on the customer, not on the technology required to do so.
Salesmachine is the only Customer Success platform which combines ease of use, predictive technology and can be setup instantly (14 days free trial). Trusted by more than 100 amazing companies and start-ups, Salesmachine monitors your customer activity to build a perfect customer success strategy! Integrated with all the tools that you use (Intercom, Segment, Zapier, Mixpanel, Helpscout, Delighted…), we automatically build a 360 profile and analyze behavior to generate customer health score. All teams Sales, Support, Execs can benefit the work done by customer success and get health signals alerts, tasks, notification directly in Salesforce, Slack or other CRM. Finally, Salesmachine identifies who needs your attention in the customer journey and alerts you in real-time!
Strikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement. Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.
Customer Success Operations Technology
Woopra is a customer analytics solution that consolidates your channels’ activities into a singular hub, allowing you to better analyze and engage your customers. Our AppConnect® technology gives you the sophistication to personalize each interaction with each touchpoint. The company serves over 1000 enterprises, including Volkswagen, Red Hat, and Informatica. Woopra was founded by analytics experts who are passionate about humanizing the customer journey in an easy and affordable way.
The Customer Success Technology Vendors List
* = Customer Success Association Sponsors