Customer Success Association
For the Management of Customer Lifetime Value
Executive Director: Mikael BlaisdellContact CSA

 As a resource for the fast growing worldwide membership of the Customer Success Association, the Customer Success Technology Vendors List contains the names of all known/established providers of customer success software for CS professionals.  Each company name is also a link to their respective web sites.  While listing here does not constitute an endorsement of a vendor or their product by the CSA, this is the best place to begin your search for Customer Success tools.

(To be included in the List, customer success software vendors are required to have specific pages on their company websites about the usage of their products by Customer Success groups.  For more information, please contact the Customer Success Association via the Contact CSA form here.  To add your company’s name to the Registry, please complete the application form.)

https://www.surveymonkey.com/r/CSMT01

The List is divided into three sections.  The first section, Customer Success Management Systems, includes customer success software products designed and built specifically to manage Customer Success teams and their members.  The second section, Customer Success Operations Technology,  is for supporting customer success software technologies that address operational needs. (Inclusion in this section requires that the vendor complete the application form.) The third section, The Customer Success Technology Vendors List, includes the names and links to all known/established customer success software vendors in alphabetical order.

In addition to the Vendors List, the CSA also provides a more detailed list of customer success software technologies and providers.  The Customer Success Technologies Map is a listing of the elements of the technology suite that every CS team should have, together with a list of the known vendors who offer products in each functional area.  To view the Map, please log in and follow the link here or below.  To register for a free membership in the Customer Success Association, please click here or use the Join the CSA link in the bottom menu.

Customer Success Management Systems

Akita

Amity

AmityAmity provides the world’s first integrated suite of Customer Success applications. Our latest product, Amity Lifecycle, senses changes in customer health or rhythm, recommends the right action, and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Worldwide, Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Bolstra

 Bolstra LogoBolstra is the AGILE Customer Success platform. Reducing churn, increasing upsell and managing contracts are important, but we, at Bolstra, realized that in order to accomplish this, customer success managers need a streamlined work environment to get their job done. Our unique Kanban approach to work management sets us apart from all others. The series of Customer Success principles we are founded on have many parallels to the agile development process and are both learned and discovered. Customer Success isn’t just about Big Data… it’s about being AGILE.

ChurnZero

ChurnZero 200X SMChurnZero‘s real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

ClientSuccess

clientsuccess-logo-csaClientSuccess is a Customer Success Management SaaS Platform that helps companies build relationships that last™.  ClientSuccess is revolutionizing the way SaaS companies proactively manage, retain and grow their existing customer base.  ClientSuccess is a simple –yet sophisticated– software solution that both the frontline customer success managers (CSMs), managers, and executives use to drive customer success in their organizations.  For CSMs, ClientSuccess brings together the tools, best practices, insights, and analytics they need to proactively manage their customers.  For managers and executives, it delivers deep analytics, metrics and reports to provide a comprehensive view of the health of their SaaS business.  ClientSuccess is used by industry-leading SaaS companies around the world to increase customer satisfaction that leads to an increase in renewal and expansion revenue.

Gainsight

Gainsight_Logo_Final-01 VSMGainsight  is a Customer Success Management Solution Suite that enables companies to improve customer satisfaction, customer retention and to increase the revenue performance of the existing customer base.  The technology assists senior executives, customer success managers and marketing team to achieve their objectives for both the customer and the company.

Kapta

Natero

nateroNatero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces.  And nowhere is that more true than in the area of Customer Success.  The Natero Success Engine is the only Customer Success platform to merge machine learning for predicting behavior and big data customer analytics into a single product.  This next generation  solutions helps SaaS companies maximize customer lifetime value, while improving their products and processes to deliver an optimal customer experience.  We built it because we believe that customer success teams should spend their time focused on the customer, not on the technology required to do so.

Planhat

Strikedeck

Strikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.  Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.

Synap

Totango

Customer Success Operations Technology

Azuqua

ClientLoyalty

CustomerGauge

Engagement Logic

Evergage

IgniteFeedback

OnBoardify

OnlyBoth

Optimove

ServiceRocket

Skilljar

Woopra

woopra-logoWoopra is a customer analytics solution that consolidates your channels’ activities into a singular hub, allowing you to better analyze and engage your customers.  Our AppConnect® technology gives you the sophistication to personalize each interaction with each touchpoint.  The company serves over 1000 enterprises, including Volkswagen, Red Hat, and Informatica.  Woopra was founded by analytics experts who are passionate about humanizing the customer journey in an easy and affordable way.

Wootric

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The Customer Success Technology Vendors List

Akita

Amity  *

AnswerDash

Azuqua

Bluenose Analytics

Bolstra *

ClientLoyalty

ChurnZero  *

ClientSuccess  *

CustomerGauge

Engagement Logic

Evergage

Gainsight  *

IgniteFeedback

InsideView  

Intercom

Iridize

Jell Networks

Kapta

MindTouch

Natero  *

OnBoardify

OnlyBoth

Optimove

Pendo

Planhat

SalesPredict

ServiceRocket

Skilljar

Strikedeck *

Synap

TopBox

Totango

Trustfuel

UnifiedVU

UserIQ

WalkMe

Wise

Woopra

Wootric

* = Customer Success Association Sponsors