Customer Success Association
For the Management of Customer Lifetime Value
Executive Director: Mikael BlaisdellContact CSA

The Customer Success Index(tm) is a topical directory to the best of the worldwide customer success content.  It is arranged by principal topic and then by sub-groups under each topic.  The principal groups are: Strategy, Process, People, Technology and Customer Success & Customer Support.  Sub-groups include:

  • Finance and Customer Success Management
  • Churn and its effects
  • Customer Success Role Definition / Design
  • Strategy & Company Culture
  • Making the Case for CS Technology
  • Technology Buyers Guides

Access to The Customer Success Index(tm) is available to Executive Members of The Customer Success Association.


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