Customer Success Association
For the Management of Customer Lifetime Value
Executive Director: Mikael BlaisdellContact CSA

Conferences  (For webinars & local events, see below)

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Cusotmer SuccessConCustomer SuccessCon Seattle

Monday, February 5th, 2018

Seattle, WA

To register:   [  http://bit.ly/2zq0N7y  ]

Agenda:  [ http://bit.ly/2hHVyFB  ]

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Customer SuccessCon East/BostonCusotmer SuccessCon

Monday, April 23rd, 2018

Boston, MA

To register:   [ http://bit.ly/2zd2h3Y  ]

Agenda:  [ http://bit.ly/2izuucp  ]

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Customer Success Summit by Totango

March 5-6, 2018 San Francisco, CA

For information and to register:  [ http://bit.ly/1Q3S9rR  ]

Use code CSASAVE10 for a 10% discount on tickets

 

Webinars – Online Events

Tuesday, December 5th, 2017 – 1 PM ET.  Amity presents:

** A Framework to Visualize Customer Success Performance Data

Joel Carron, Customer Success Analyst at Mode

For information, and to register:  [ http://bit.ly/2hZ2txU  ]

Wednesday, December 6th, 2017 at 10-10:30 AM PST – Bolstra presents:

** The Tao of Capacity Planning

Tim Conder, VP: Customer Success, Bolstra

For information, and to register:  [  http://bit.ly/2zF7MGj  ]

Wednesday, December 6th at 2-3:00 PM ET – ChurnZero presents:

** How to Discover What Your Customers Aren’t Telling You: Five Questions That Will Reveal Your Customers True Perspectives

Bob London, Chief Learning Officer

For Information, and to Register:  [ http://bit.ly/2ANkwOP  ]

Thursday, Dec 7th at 1 PM EST – UserIQ presents:

** Top 5 Customer Success Trends for 2018

Panel discussion with Janna Barstow, co-founder of ProPad, Irit Eizips, CEO of CSM Practice and Martin Eriksson, co-founder of Mind The Product.

For information, and to register:  [ http://bit.ly/2kf9wTP  ]

Wednesday, Dec 13th at 1 PM ET – Amity presents:

**The Art and Science of Effective Customer Onboarding

Linda Schwaber-Coehn, Head of Training and Sara Robba, Manager of Customer Success at Skilljar

For information, and to register:  [ http://bit.ly/2imeDRq  ]

Wednesday, Dec 13th 2017 at 10-10:30 AM PST  – Totango presents:

** How We Drive Change Management at Slack

Rav Dhaliwal, Head of Customer Success EMEA at Slack

For Information and to Register:  [ http://bit.ly/2kf3xyl  ]

Wednesday, Dec 20th, 2017 at 10:10:30 AM PST – Bolstra presents:

** Don’t Gamble with Your Customers

John Warne, VP: Marketing at Bolstra

For Information, and to Register:  [ http://bit.ly/2j8Hxla  ]

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Customer Success Local events:

San Francisco Bay Area

Customer Success Network

See group page for upcoming meetings

Colorado

Colorado Customer Success

See group page for upcoming meetings:

Boston, MA

Boston Customer Success

Toronto, Canada

Customer Success Toronto Meetup

See group page for upcoming meetings

United Kingdom

Customer Success London

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