You spend your days preventing customers from churn. But how are you protecting you and your team from churn? While Customer Success is a new and exciting industry, not everyone is convinced about its value. As Customer Success professionals we face both ways: we must...
Many companies these days are talking about being “more human.” My friend and colleague Sangram Vajre, Chief Evangelist and Co-Founder at Terminus, predicted 2018 would be about “human-to-human” marketing. After all, people buy from other people. It’s easy to forget...
For technology vendors and consulting firms focused on the global Customer Success market, getting one’s name to be known and having direct conversations with potential decision-makers can be a challenge. At the largest events, where the audience is made up of...
The goal of Customer SuccessCon is to build connections between executive leaders of the profession through conversations about the core aspects of Customer Success group management. The audience is CS executives — VP’s, Directors, Heads of CS and Managers of...
While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past 5 years, there has been little real discussion to date about the issues of actually proving the value of Customer Success to either...
Tuesday, 4th September, 2018 — London, UK Haven’t been to a Customer SuccessCon before? Read a Review of Customer SuccessCon Seattle 2017 [ https://www.customersuccessassociation.com/customer-successcon-seattle-2017-review/ ] CSCLondon 2018 Agenda: View...
Tuesday, June 19th, 2018 — Denver, CO Haven’t been to a Customer SuccessCon before? Read a Review of Customer SuccessCon Seattle 2017 [ https://www.customersuccessassociation.com/customer-successcon-seattle-2017-review/ ] CSCDenver 2018 Agenda: View the...
By: Danae MacLeod API Support | Global CNP Payments Specialist at Spreedly October 26th, 2017. Copyright by the author. Republished with permission. Original publication link: https://www.linkedin.com/pulse/review-customer-successcon-seattle-2017-danae-macleod/...
Customer SuccessCon Seattle 2017 Monday, October 16th, 2017 — Seattle, WA For a review of the event by an attendee, please click here: [ https://www.customersuccessassociation.com/customer-successcon-seattle-2017-review/ ] Agenda: Customer SuccessCon Seattle...
Customer SuccessCon East 2017 Thursday, August 17th, 2017: — Boston, MA Agenda: Customer SuccessCon East 2017 Schedule
