Customer Success Association
Executive Director: Mikael BlaisdellContact CSA
By Mikael Blaisdell

nateroNatero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces.  And nowhere is that more true than in the area of Customer Success.  The Natero Success Engine is the only Customer Success platform to merge machine learning for predicting behavior and big data customer analytics into a single product.  This next generation  solutions helps SaaS companies maximize customer lifetime value, while improving their products and processes to deliver an optimal customer experience.  We built it because we believe that customer success teams should spend their time focused on the customer, not on the technology required to do so.

ChurnZero 200X SMChurnZeros real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including right inside their application.  ChurnZero customers get instant ROI as their customer success managers are immediately more productive and better informed and their users get just-in-time service from the automated playbooks.

StrikedeckStrikedeck is a Customer Success automation platform that enables CSMs to manage their customer relationships. The Strikedeck solution enables churn prevention, upsells, and customer advocacy. They use machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.  Automated workflows proactively address issues and reduce potential churn, while playbooks standardize best practices across an organization with powerful execution scripts of tasks, notifications, and escalation.

Education Services GroupEducation Services Group.  ESG is reshaping the old customer service paradigm to help companies define and achieve customer success. Our process-driven formula is built on unrivaled experience making our clients successful and helping our clients’ customers realize maximum value by turning deep insights into successful customer lifecycle management strategies. From onboarding and awareness building through usage, value realization and advocacy, ESG delivers Customer Success as a Service, helping companies efficiently extend their customer coverage model with a pay-for-performance approach powered by people.

Corporate VisionsThe story you tell to keep your top customers isn’t the same story you told to acquire them in the first place—nor should it be. Corporate Visions, a marketing and sales messaging, content and skills training company, understands that one-size-fits-all messaging doesn’t work for the modern customer lifecycle, of which customer success teams are now an integral part.  Backed by original research rooted in decision science, Corporate Visions helps companies tell the best story for each key moment of the customer journey. We’ll help you:  *Break the ‘status quo barrier’ and differentiate.  *Make a business case to justify executive decisions.  *Maximize deal profitability and customer lifetime value.

Bolstra LogoBolstra believes loyal customers are your greatest advocates. The Bolstra platform is a Customer Success Management solution that enables companies to prescriptively deliver superior experiences to their customers, which is the key to developing loyalty. With optimized workflow and work management at the core of the platform, the Bolstra solution gives users the ability to increase customer retention while helping create customer loyalists.