Customer SuccessCamp London 2018
Designed for practitioner Customer Success Managers, Customer SuccessCamp London 2018 will provide a mix of basic Customer Success professional knowledge and skills-based training, allowing participants to immediately improve how they work hands-on with customers to increase success. The course includes access to 10 online training modules for a period of 90 days. (See https://trituns.co/CSOnlineTraining for more information about the online coursework.)
The Mission of Customer Success: Role, responsibilities, functions and realistic expectations for Customer Success in your organization.
What it takes to be a great Customer Success Manager: Skills and competencies that pave the way for maximum effectiveness
How to achieve impactful customer engagement: Techniques, tactics and best practices that move the needle and get your customers to recognize your incredible value.
08:15: Check-in and Conversation
0900 – 12:00: Program
Presenter: Jason Whitehead
Jason C. Whitehead is CEO of Tri Tuns. Jason is a passionate thought leader in the field of Customer Success and software user adoption. His 20+ years of experience leading technology implementation and adoption programs has given him the expertise to help organizations to overcome the largest challenge they face: getting people to use technology to deliver results.
Jason has a master’s degree in information system from the London School of Economics, a master’s degree in organization development & strategic human resources from Johns Hopkins University and a bachelor’s degree in Business Administration from George Washington University.