- This event has passed.
Accounting for Customer Success Financially
Tuesday, December 10th, 2019 @ 2:00 pm - 5:00 pm EST
Are CSMs accounted for as Cost of Goods Sold or as an Operating Expense?
This distinction matters because customer success managers act as a unique combination of both account management and customer service/support, with the added goal of securing renewals. These varying responsibilities mean different companies define CS in different ways, which in turn, defines how it fits into the business and where its budget comes from.
Join us for a webinar where we’ll hear hot takes on this topic from leaders at Deputy, Platterz, and Springbot.
To register: http://bit.ly/2QGuSaK