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All in Together: Working Well with Internal Teams to Deliver Customer Success

Thursday, November 12th, 2020 @ 6:00 pm - 7:30 pm CST

Join your Customer Success Community at CuSP’s Final Event for 2020!


+ All registrants must register via Eventbrite with their full name and email. The Eventbrite emails will take you directly to the event. Please save it and put it on your calendar!


We are excited to announce Alexis Phillips Shoemaker of Snow Software as our speaker for this event!

All in Together: Working Well with Internal Teams to Deliver Customer Success. As a customer success manager, your main role is to help the customer on their path to success and achieve positive business outcomes with your product or service. To do this, you are interlocked with many parts of your organization: sales, product management, engineering, support, marketing, and more. Learn more about strategies and challenges in maintaining healthy cross-functional relationships, setting the right expectations, and implementing scalable processes to keep your teams working well together.


Speaker: Alexis Phillips Shoemaker, Snow Software, Customer Success Manager

Alexis is currently a Customer Success Manager at Snow Software, helping Fortune 500 customers understand their software compliance and risk. She has spent 13 years in account management and customer success roles at software companies ranging from 20 to 10,000 employees, working with customers in insurance, financial services, government, and health care sectors. Alexis is passionate about customer experience and thinks a big contributor to success is healthy team collaboration within your own company. She’s a believer in tech for good and also serves on the Board of Directors for the non-profit Chi Hack Night.



• 6:00 PM – Introduction and Icebreaker Breakout Session

• 6:15 PM – All in Together: Working Well with Internal Teams to Deliver Customer Success – Speaker Alexis Phillips Shoemaker, & Q+A

• 6:55 PM – Small Group Discussions

• 7:10 PM Close of Event

It’ll be a great event of learning + networking. We look forward to seeing you there!



Learn more about CuSP: A Customer Success Community and join our Meetup group: https://www.meetup.com/CuSP-A-Customer-Success-Community/

Volunteer Signups: https://cusp.typeform.com/to/Jh3bTo

Sponsorship Signups: https://cusp.typeform.com/to/hfo8vI

Speaker/Panelist Signups: https://cusp.typeform.com/to/x9oMId



If you have any questions please contact Swati via the CuSP Meetup group or [email protected]



Thursday, November 12th, 2020
6:00 pm - 7:30 pm CST
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CuSP: A Customer Success Community