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Basic Skills for Customer Success Managers – Emotional Intelligence
Tuesday, November 16th, 2021 @ 4:30 pm - 5:30 pm GMTFree
Described by more than one attendee as “the best course I have ever attended”, this 60 minute overview of the role of Customer Success Manager focuses on how to become the very best CSM possible. The conversation focuses on key concepts such as what “Customer Success” really means to the customer and on how to master the four core domains of Customer Success Management excellence. Includes access to our personal self-assessment tool after the course.