A series of intimate discussions about the Customer Success profession, featuring the world’s leading CS thought leaders in conversation with our very own Founder & CEO Rick Adams. Each guest selects their own preferred topic to discuss with their host, and the conversation takes place in an informal “coffee bar” style format, and could in theory lead in any direction whatsoever! Welcome to our brand new format for 2021, where each event is recorded LIVE in front of an audience. During the discussion you the audience members are invited to submit your questions, which will then be put to the guest in the final part of the session. Each month features a different guest and a different Customer Success-related topic for conversation.