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Connected Customer: The Virtual Sessions
Tuesday, September 22nd, 2020 @ 11:00 am - Thursday, October 1st, 2020 @ 1:00 pm PDT
From 22 September to 1 October, Connected Customer: The Virtual Sessions will bring you live panel discussions, interviews and networking each Tuesday, Wednesday and Thursday, covering the hottest topics in customer experience right now. Hear from our impressive line-up of CX change-makers as they share their customer innovation strategies, including CX digitalisation, channel strategies, chatbots, vulnerable customers, personalisation and voice.
Connecting you with the most senior voices in customer experience across sectors including financial services, hospitality, media and broadcasting, retail, transport, logistics and utilities, this is your prime opportunity to spark ideas and discuss transformation strategies for the ‘next normal’. With significantly accelerated digital uptake and choppy economic times ahead, every organisation must rapidly adapt. Join Connected Customer: The Virtual Sessions to define your organisation’s plans for engaging and cost-efficient CX that builds trust and resilience for the long term.
Going online doesn’t mean compromised networking opportunities!
AI-driven networking software is embedded in our event platform, so you can livestream content and connect with CX professionals all in one place. With live Q&As, video questions, digital boardrooms and speed networking, a host of networking opportunities are built into the agenda.
Session breakdown below:
Strategy | 22 September
Reinvent your channel strategy for the next normal and craft a truly omnichannel experience by exploring the potential of automation and understanding the channels set for future growth.
Chatbots | 23 September
Hear from experts in customer care and conversational AI and discover the potential of chatbots to deliver the ultimate self-service experience across channels.
Human/Digital | 24 September
Where should the balance lie? Explore the potential of NLP and AI when factoring human touchpoints into a digital journey to ensure a seamless and supportive experience for all.
Vulnerable customers | 29 September
From speedy identification to holistic support and deploying new products with speed, hear about the digital solutions shaking up the experience for vulnerable customers.
Voice | 30 September
Hear from the tech titans leading the way in voice technology and learn how to unlock the potential of this exciting channel, with actionable strategies for today and tomorrow.
Personalisation | 1 October
Real-time, contextual, market-of-one…. Discover how to craft a hyper-personalised CX strategy that delivers convenience and choice in our increasingly digital world.