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Customer Success Fundamentals

Tuesday, May 19th, 2020 @ 7:00 pm - 8:30 pm BST

Free

.

Picture of Rick AdamsThis workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of the Customer Success Manager (CSM) and discusses the knowledge, skills and experience needed to be a good CSM. The event includes a student guide to take away and use afterwards.

  • What is Customer Success Management?
  • Why does Customer Success Management exist?
  • Defining the role of the Customer Success Manager
  • What knowledge, skills and experience are needed?
  • What outcomes do Customer Success Managers deliver?
  • The Practical CSM Framework

Logo image for Practical CSM Academy

Details

Date:
Tuesday, May 19th, 2020
Time:
7:00 pm - 8:30 pm BST
Cost:
Free
Event Categories:
,
Event Tags:
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Website:
https://bit.ly/3bpDiuV

Venue

ONLINE

Organizer

PracticalCSM.com
Phone:
+44 (0) 208 19 19 002
Email:
sales@practicalcsm.com
Website:
practicalcsm.com

Other

URL where you have placed your reciprocal link
https://bit.ly/3bpDiuV