Loading Events

« All Events

Customer SuccessCamp Berkeley 2018

November 29 @ 8:30 am - 11:55 am PST

S145.00

Text: Customer SuccessCamp

 

Customer SuccessCamp Berkeley: Thursday, November 29th, 2018

To Register[  http://bit.ly/2MuoykZ  ]

Customer Success, at its core, is responsible for helping customers receive the business outcomes they expected from a solution when they purchased it. This means that CSMs need to be able to identify a customer’s values, uncover their business objectives, and work with key stakeholders to set and achieve goals.
Customer SuccessCamp Seattle is designed to help CSMs and CS leaders develop a structured approach to account planning. Through training, discussion and group exercises, SuccessCampers will come away with critical skills and tools they can put to use right away:
  • Planning and asking great questions to uncover customer values
  • Setting goals with customers to drive toward business outcomes
  • Building relationships with key executives and budget owners
  • Talking about both positive and negative results
  • Adding value to every customer interaction
    Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.
    Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.
SuccessCampers will leave the session with 2 checklists and 2 worksheets they can add to their professional toolkit.

SuccessCamp Leader:  Kristen Hayer, The Success League

Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.
Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.
.
.

Customer SuccessCamp Berkeley: Thursday, November 29th, 2018

To Register:  [ http://bit.ly/2MuoykZ   ]

Details

Date:
November 29
Time:
8:30 am - 11:55 am
Cost:
S145.00
Website:
http://bit.ly/2MuoykZ

Venue

Hotel Shattuck Plaza
2066 Allston Way
Berkeley, CA 94704 United States

Organizer

The Customer Success Association
Email:
mikael@mblaisdell.com
Website:
Https://CustomerSuccessAssociation.com