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Customer SuccessCamp London 2018
September 4 @ 8:00 am - 12:00 pm UTC+1£294
Customer SuccessCamp London – 4 September 2018
The Customer SuccessCamp Program
Designed for practitioner, customer-facing Customer Success Managers, Customer SuccessCamp will provide a mix of basic CS knowledge and skills-based training, allowing you to immediately improve how you work hands-on with customers to increase success. The course includes access to 10 online training modules for a period of 90 days. (See: https://trituns.co/CSOnlineTraining for more information about the online coursework.)
The following key topics will be covered:
- The Mission of Customer Success: Role, responsibilities, functions and realistic expectations for Customer Success in your organization
- What it takes to be a great Customer Success Manager: Skills and competencies that pave the way for maximum effectiveness
- How to achieve impactful customer engagement: Techniques, tactics and best practices that move the needle and get your customers to recognize your incredible value
(Registration is limited to 100 attendees to ensure maximum interactivity and optimized networking.)
08:15: Check-In, Conversation
9:00 – 12:00 Customer SuccessCamp
About the Presenter
Jason C. Whitehead is CEO of Tri Tuns. Jason is a passionate thought leader in the field of customer success and software user adoption. Jason’s 20+ years of experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face – getting people to use technology to deliver results.
Jason has a master’s degree in information systems from the London School of Economics, a master’s degree in organization development & strategic human resources from Johns Hopkins University, and a bachelor’s degree in business administration from George Washington University.