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Banner headline image with text: Customer SuccessCon and The Profitability Blueprint
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Customer SuccessCon Berkeley 2019

Monday, November 18th, 2019 @ 12:30 pm - 7:00 pm PST

The Next Customer SuccessCon is in Seattle on Jan 13th, 2020

To Register: http://bit.ly/CSCSeattle2020-tickets ]

Agenda:  [ http://bit.ly/CSCSeattle2020Agenda  ]

Customer SuccessCon Reviews [ http://bit.ly/2WmnxNP  ]

The Profitability Blueprint

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

How do you go well beyond the standard “QBR” sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity? Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn’t, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?


12:-1:00: Check-In and Conversation

1:00 – 5:00 Program

5:00 – 7:00: Reception


Attendees at a Customer SuccessCon event, seated at tables


Monday, November 18th, 2019
12:30 pm - 7:00 pm PST
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Hotel Shattuck Plaza
2066 Allston Way
Berkeley, CA 94704 United States


The Customer Success Association