Loading Events

« All Events

Customer SuccessCon Berkeley 2019

November 18 @ 12:30 pm - 7:00 pm PST

Banner headline image with text: Customer SuccessCon and The Profitability Blueprint

Customer SuccessCon Berkeley 2019

Monday: 18 November 2019 12:30 – 7:00 PM

To Register: [ http://bit.ly/CSCB2019 ]

Customer SuccessCon Reviews [ http://bit.ly/2WmnxNP  ]

The Profitability Blueprint

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

How do you go well beyond the standard “QBR” sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity? Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn’t, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?


12:-1:00: Check-In and Conversation

1:00 – 5:00 Program

5:00 – 7:00: Reception

To Register: [ http://bit.ly/CSCB2019 ]

Attendees at a Customer SuccessCon event, seated at tables


November 18
12:30 pm - 7:00 pm
Event Category:
Event Tags:


Hotel Shattuck Plaza
2066 Allston Way
Berkeley,CA94704United States


The Customer Success Association