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Banner headline image with text: Customer SuccessCon and The Profitability Blueprint
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Customer SuccessCon Berkeley 2019

Monday, November 18th, 2019 @ 12:30 pm - 7:00 pm PST

The Next Customer SuccessCon is in Seattle on Jan 13th, 2020

To Register:  [  http://bit.ly/CSCSeattle2020-tickets ]

Agenda:  [ http://bit.ly/CSCSeattle2020Agenda  ]

Customer SuccessCon Reviews:  [ http://bit.ly/2WmnxNP  ]

The Profitability Blueprint

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

How do you go well beyond the standard “QBR” sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity? Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn’t, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?

Agenda:

12:-1:00: Check-In and Conversation

1:00 – 5:00 Program

5:00 – 7:00: Reception

 

Attendees at a Customer SuccessCon event, seated at tables

Details

Date:
Monday, November 18th, 2019
Time:
12:30 pm - 7:00 pm PST
Event Category:
Conference
Event Tags:
Customer SuccessCon, Profitability Blueprint
Website:
http://bit.ly/CSCB2019

Venue

Hotel Shattuck Plaza
2066 Allston Way
Berkeley, CA 94704 United States

Organizer

The Customer Success Association
Email:
mikael@mblaisdell.com
Website:
Https://CustomerSuccessAssociation.com

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The Customer Success Advisors

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Recommended Reading

  • The Definition of Customer Success
  • The Mission of Customer Success
  • Customer Success Research
  • The Technology of Customer Success
  • The History of Customer Success
  • The Questions of Customer Success
  • The CSM Competency Standard

Coming Events

Mar 09

Customer Success Executives Roundtable: Customer Success Strategy Optimization

Tuesday, March 9th @ 8:00 am - 9:00 am PST
Mar 18

PulseLocal SoCal “BookShop” Series

Thursday, March 18th @ 12:00 pm - 1:00 pm PDT

View More…

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