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Customer SuccessCon - The Profitability Blueprnt
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Customer SuccessCon Denver 2019

Tuesday, June 4th, 2019 @ 12:30 pm - 7:00 pm MDT

To Register: [ http://bit.ly/2TQslJQ ]

Agenda:  [ http://bit.ly/2VG0pMM  ]

Customer SuccessCon Reviews:  [ http://bit.ly/2WmnxNP  ]

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For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

How do you go well beyond the standard “QBR” sort of meeting with the customers to do real Customer Value Reviews, clearly discussing their ROI? How should you work with customers to present opportunities for increasing their profitability and productivity? Is your Company considering (as many are) charging for Customer Success as a separately billable item? What works, and doesn’t, for such initiatives? What are the real costs of operation for a Customer Success group and its services? How do you establish a realistic staffing level equation that will guide your team as it scales?

Agenda:

12:-1:00: Check-In and Conversation

1:00 – 5:00 Program

5:00 – 7:00: Reception

To Register: [ http://bit.ly/2TQslJQ ]

[ https://www.eventbrite.com/e/customer-successcon-denver-2019-tickets-56842549596  ]

Attendees at a Customer SuccessCon event, seated at tables

Details

Date:
Tuesday, June 4th, 2019
Time:
12:30 pm - 7:00 pm MDT
Event Category:
Conference
Event Tags:
Customer SuccessCon, Customer SuccessCon Denver, Profitability Blueprint, SuccessCon
Website:
http://bit.ly/2TQslJQ

Venue

Magnolia Hotel
818 17Th Street
Denver, CO 80202 United States

Organizer

The Customer Success Association
Email:
mikael@mblaisdell.com
Website:
Https://CustomerSuccessAssociation.com

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Recommended Reading

  • The Definition of Customer Success
  • The Mission of Customer Success
  • Customer Success Research
  • The Technology of Customer Success
  • The History of Customer Success
  • The Questions of Customer Success
  • The CSM Competency Standard

Coming Events

Tue 13

Customer Success Executives Roundtable: Building a Customer Success Program in Early-Stage Startups

Tuesday, April 13th @ 8:00 am - 9:00 am PDT
Tue 13

Becoming the Best Possible CSM

Tuesday, April 13th @ 4:00 pm - 5:00 pm BST
Thu 15

Women Leaders in Customer Success

Thursday, April 15th @ 6:00 pm - 6:30 pm BST
Thu 22

Webinar: Get to 125% ARR Retention FASTER with AI

Thursday, April 22nd @ 9:30 am - 10:30 am PDT

View More…

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