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How to Charter Customer Success in a Marketing SaaS Company
Wednesday, August 28th, 2019 @ 1:30 pm - 2:30 pm EDT
Aprimo is a SaaS marketing operations hub. Its Customer Success team is charged with not just managing the engagement of customers, but also making sure that they are continually deriving optimal value from the technology.
Want to learn how they do it?
Register for the webinar to learn how this enterprise marketing software organization built and continues to enhance their Customer Success function.
Join Aprimo CS Director, Adam Staples, as he chats with Bolstra CSM, Lisa Walker, about how Aprimo:
- Chartered their Customer Success team and its role in the organization
- Measures the performance of their CS team
- Determined their best practices for customer retention and growth
- And more