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Meetup: 16 January 2019 Paris
January 16 @ 6:30 pm - 8:30 pm CET
Customer Success Paris – Meetup 16 January 2019
Wednesday: 16 January 2019 – 18:30 PM
The next meeting of Customer Success Paris will be held at Algolia on Wednesday, 16 January 2019 beginning at 6:30 PM. This one will be conducted in English.
Topic: Operationalizing Customer Success Through Processes and Tools
18.30 – welcome and networking
19.00 – Introduction to the above theme by the Algolia team
19.30 – Related thematic workshop groups*:
20.15 – Workshop group summaries
20.35 – Networking + drinks + snacks
4 related topics to the above theme:
1) Building a Customer Health Score – what data and best practices to measure customer health?
2) Building a CSM Dashboard – what data and best practices to measure CSM performance?
3) Best practices in creating and following up on NPS
4) Collecting and capitalizing on client data as clients move along their customer journey.
A huge thanks in advance to the Algolia team and we wish you all a fabulous festive season!
Sue, Konrad, Delphine and Eva