Missing Pieces in the Customer Health Puzzle
Wednesday, October 28th @ 2:00 pm - 3:00 pm EDTFree
Ever had a random churn notice from a client you were sure was happy?
In SaaS, instinct only takes you so far…
So, how do you solve this issue?
Data gives you clues. BUT practical insight will confirm or deny your suspicions.
Still, Customer Success teams are struggling to perfect their customer health scores… even with modern-day CS technology stacks. So what do you do?
On Oct. 28 at 2 pm ET we’re sitting down with Michael Taylor, Jess Meschino, and Chad Horenfeldt to discuss how they approach this challenge, and how they’ve honed their use of subjective and objective data to improve how they serve their customers.
- What health signals should you be collecting
- How should the CS team balance subjective and objective health metrics
- What to do when you’re receiving two disparate signals
- Mistakes we’ve all made, and how to plan for success