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PulseLocal SoCal “BookShop” Series
Thursday, December 17th, 2020 @ 12:00 pm - 1:00 pm PST
An event every month that begins at 12:00 pm on day Third of the month, repeating until Thursday, March 18th, 2021
For Southern California CSP’s, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book.
The book teaches how to meet challenges when transforming (1) organizational structure, (2) roles & responsibilities, (3) support, (4) services, (5) monetization, (6) technology, (7) metrics, (8) and more, while getting your entire company working together in total service to your customer.
The “BookShop” goal is to:
- Learn how to successfully integrate Customer Success into every facet of your organization
- Gain actionable, relevant, and achieavable takeaways each month that you can start now!
Happens every 3rd Thursday of the month 12-1pm PT.
Click the link to register now!