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PulseLocal SoCal “BookShop” Series

Thursday, February 18th @ 12:00 pm - 1:00 pm PST

|Recurring Event (See all)

An event every month that begins at 12:00 pm on day Third of the month, repeating until Thursday, March 18th, 2021

For Southern California CSP’s, in partnership with Gainsight, this 8-session monthly “Bookshop” series (Book Club + Workshop) has us reading and discussing The Customer Success Economy book.

The book teaches how to meet challenges when transforming (1) organizational structure, (2) roles & responsibilities, (3) support, (4) services, (5) monetization, (6) technology, (7) metrics, (8) and more, while getting your entire company working together in total service to your customer.

The “BookShop” goal is to:

  1. Learn how to successfully integrate Customer Success into every facet of your organization
  2. Gain actionable, relevant, and achieavable takeaways each month that you can start now!

Happens every 3rd Thursday of the month 12-1pm PT.

Click the link to register now!

Details

Date:
Thursday, February 18th
Time:
12:00 pm - 1:00 pm
PST
Event Category:
ONLINE
Event Tags:
CS Leadership
Website:
https://bit.ly/PulseLocalSoCal

Venue

ONLINE

Organizer

PulseLocal SoCal
Email:
danalsoza@gmail.com

Other

URL where you have placed your reciprocal link
https://bit.ly/PulseLocalSoCal

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Recommended Reading

  • The Definition of Customer Success
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  • Customer Success Research
  • The Technology of Customer Success
  • The History of Customer Success
  • The Questions of Customer Success
  • The CSM Competency Standard

Coming Events

Feb 09

Customer Success Executives Roundtable: Customer Success Transformation

Tuesday, February 9th @ 8:00 am - 9:00 am PST
Feb 10

Customer Success Festival

Wednesday, February 10th @ 1:00 pm - Thursday, February 11th @ 7:00 pm GMT
Feb 18

PulseLocal SoCal “BookShop” Series

Thursday, February 18th @ 12:00 pm - 1:00 pm PST
Mar 18

PulseLocal SoCal “BookShop” Series

Thursday, March 18th @ 12:00 pm - 1:00 pm PDT

View More…

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