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The Practical CSM Framework

Tuesday, May 19th, 2020 @ 9:00 pm - 10:00 pm BST

Free

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Picture of Rick Adams

The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is carefully documented with step-by-step guidance on when and how to perform the necessary tasks within it. This workshop explains the need for and benefits from using a framework, and then provides an overview of the Practical CSM Framework itself. Each of the seven phases within the framework are then described and explained before the workshop ends on how to put it to practical use in the real world.

  • What is a Framework and Why do we Need One?
  • Overview of the Practical CSM Framework
  • Phases 1,2&3: Preparation, Commitment & Onboarding
  • Phases 4&5: Adoption Planning & Implementation
  • Phases 6&7: Value Realization & Engagement Evaluation
  • Putting it All Together

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Details

Date:
Tuesday, May 19th, 2020
Time:
9:00 pm - 10:00 pm BST
Cost:
Free
Event Categories:
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Event Tags:
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Website:
https://bit.ly/2ynbVCT

Venue

ONLINE

Organizer

PracticalCSM.com
Phone:
+44 (0) 208 19 19 002
Email:
sales@practicalcsm.com
Website:
practicalcsm.com

Other

URL where you have placed your reciprocal link
https://bit.ly/2ynbVCT