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The Practical CSM Framework

Tuesday, June 2nd, 2020 @ 2:00 pm - 3:00 pm BST

Free

.

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The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is carefully documented with step-by-step guidance on when and how to perform the necessary tasks within it. This workshop explains the need for and benefits from using a framework, and then provides an overview of the Practical CSM Framework itself. Each of the seven phases within the framework are then described and explained before the workshop ends on how to put it to practical use in the real world.

  • What is a Framework and Why do we Need One?
  • Overview of the Practical CSM Framework
  • Phases 1,2&3: Preparation, Commitment & Onboarding
  • Phases 4&5: Adoption Planning & Implementation
  • Phases 6&7: Value Realization & Engagement Evaluation
  • Putting it All Together

Logo image for Practical CSM Academy

Details

Date:
Tuesday, June 2nd, 2020
Time:
2:00 pm - 3:00 pm BST
Cost:
Free
Event Categories:
ONLINE, Webinar
Event Tags:
CSM skills, CSM training, Customer Success, Customer Success Training, free customer success
Website:
https://bit.ly/2ynbVCT

Venue

ONLINE

Organizer

PracticalCSM.com
Phone:
+44 (0) 208 19 19 002
Email:
sales@practicalcsm.com
Website:
practicalcsm.com

Other

URL where you have placed your reciprocal link
https://bit.ly/2ynbVCT

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  • The Definition of Customer Success
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  • The Questions of Customer Success
  • The CSM Competency Standard

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