Loading Events

« All Events

  • This event has passed.

WBNR: Customer Engagement Tips to Drive Adoption and Retention

November 13 @ 2:00 pm - 3:00 pm EST

Customer Engagement Tips to Drive Adoption and Retention

Webinar:  Tuesday, November 13th 2-3 PM ET

To Registerhttps://hubs.ly/H0f3k-h0

How is your customer engagement strategy impacting your organization’s ability to deliver business-critical metrics like reduction in churn? If you don’t have a customer engagement strategy — you’re not alone!
The organizations that do it best are focusing on customer education and building innovative customer service teams to help customers in ways that matter to them. On November 13th at 2 PM ET, join Thought Industries and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend in a discussion about using engagement to train and drive product adoption while creating lifelong advocates. You’ll learn:
  • The role customer learning plays in engagement
  • Customer training techniques used that keep customers engaged
  • How learning pathways help overcome user experience challenges
  • What metrics are necessary to measure engagement effort

To Registerhttps://hubs.ly/H0f3k-h0

About the Presenters: Barry Kelly and Pat Durante

Barry Kelly

Barry Kelly is CEO and Co-founder of Thought Industries. He is a marketer and digital learning innovator with a proven track record in elearning web and mobile product development, customer success, and creative digital strategy. His career has been focused on helping organizations leverage the power of online learning to grow their businesses. He has over 20-years of experience in learning technology and SaaS product development.

Pat Durante

Pat Durante is President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend. He’s an education executive with significant experience in managing sales, customer, partner, and employee training initiatives for global technology companies. Building on 25 years of experience in high tech, including 18 years of education and management, Pat has designed, delivered, and managed several new hire sales training programs, customer-facing training programs, and partner certification programs including several profitable education businesses. He is passionate about measuring the impact of trained customers on company level business results (reduced churn, increased add-on sales, and increased loyalty/advocacy).

 

Details

Date:
November 13
Time:
2:00 pm - 3:00 pm
Website:
https://hubs.ly/H0f3k-h0

Venue

Webinar
United States
Website:
https://buff.ly/2lKormA