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WBNR: Five Simple Steps for CSMs to Become Proactive and Confident
Thursday, May 23rd, 2019 @ 12:00 pm - 1:00 pm PDT
Many customer success managers (CSMs) struggle with being reactive and unsure of what they need to do effectively lead customers in achieving great results. But what steps do you take to actually become more confident and proactive? What should you do differently and how will you know it is working?
This webinar will share an easy, powerful approach that all CSMs can immediately apply to quickly increase their confidence and effectiveness when working with customers. You will learn:
- The secret for immediately becoming more confident when working with customers
- How to engage your customers from the very start they view you as an expert and trusted advisor.
- Getting your customers to focus on taking actions and delivering win-win outcomes.
Brought to you by: Tri Tuns, Success Track Enterprise & Customer Success Mastermind.