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WBNR: The Case for Billable Customer Success

May 15 @ 11:00 am - 12:00 pm PDT

Yellow wooden ruler measures the word success on blackboard

Webinar:  The Case for Billable Customer Success

Wednesday; May 15th at 11 AM PDT / 2 PM EDT

To Register[ http://bit.ly/2PHXrlL  ]

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success.  The question “What do Customer Success people do?” has been expressed by Senior Management and members of other groups.  While responses have been given as to the many vital activities that fall under the heading of Customer Success in well-organized groups, the questions persist.  It’s past time for a different, and more effective, answer.

Regardless of whether or not you ever actually offer Customer Success as a billable option to your customers, it’s vital that you be able to prove the real, measurable increase in profitability that you bring to them and to your company as well.

Research has shown that the trend towards connecting Customer Success to revenue is growing ever stronger, but there is still much to be done.  Mikael Blaisdell, Executive Director of The Customer Success Association, will talk about why companies should offer Customer Success as a billable service — and how to go about designing the product.

To Register[ http://bit.ly/2PHXrlL  ]

Mikael Blaisdell

Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of Customer Success. His ongoing research and leadership of the over 33,000 member worldwide Customer Success Forum on LinkedIn provide a unique global view of the development of the Customer Success profession and market. As Founder and Executive Director of The Customer Success Association, and Publisher of Customer Success Central, Mikael’s vision and commentary about how companies can optimize customer relationships is read in over 160 countries around the world.
Besides writing and consulting, Mikael has served with various non-profit organizations and activities around the Northern California area.


To Register[ http://bit.ly/2PHXrlL  ]



May 15
11:00 am - 12:00 pm
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United States