- This event has passed.
WBNR: The Customer Success Metric That Matters: Value
November 15, 2018 @ 11:00 am - 12:00 pm PST
The Customer Success Metric That Matters: Value
Webinar: Thursday, November 15th 2018 – 11 AM PT
The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company. What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line, and to the effectiveness of the organization.
So, how do you prove the value of CS to both of these groups?
Join Mikael Blaisdell (Executive Director of The Customer Success Association) and Craig Soules (CEO of Natero) for a practical look at how Customer Success teams can demonstrate their value and ensure the continued support of their customers and leadership team.