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WBNR: The Jasons Take On… Low Touch and Tech-Touch Customer Success
Tuesday, July 23rd, 2019 @ 10:30 am - 11:30 am EDT
To Register: [ https://trituns.co/2Ed2jel ]
Not all customers need or want the same approaches and engagement (and experiences) from you. Segmentation is a critical part of delivering your customers’ success and how you approach delivery within your segmentation drives that success. This month we’re going to talk about the so called low touch and tech-touch models for customer success, when to use them, what they look like and how to ensure they’re delivered at the right level. Many businesses start with a one size fits all, very reactive approach to customer success. By looking at different models like this, you can scale and grow your customers successfully.