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WBNR: The Jasons Take On… The Financial Side of Customer Success
Tuesday, April 16th, 2019 @ 10:30 am - 11:30 am EDT
To Register: [ https://trituns.co/2AC6L4f ]
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
The commercial and financial side of customer success is an area that can differ significantly from company to company, and one there is often a lot of debate on in the customer success community about what really counts. What are the key financial metrics and numbers that matter for customer success, how do we measure the ROI (return on investment) of our customer success teams and functions, and what do we need to deliver for our CFO and finance teams, for customer success? This conversation is all about the numbers, and how you can make your customer success team fluent in the language of customer and company financials.