Calendar of Events
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Customer Success Leadership Conversations – Calculating ROI from Customer Success Initiatives
Customer Success Leadership Conversations – Calculating ROI from Customer Success Initiatives
In order to know whether (and by how much) to fund Customer Success Management operations, CFOs and other senior leaders need to understand both what those operations will cost and what they will return in over the predefined time […]
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Coffee Bar Conversations with Rick Adams and Erika Villareal – The Role of CS Ops in Scaling Customer Success
Coffee Bar Conversations with Rick Adams and Erika Villareal – The Role of CS Ops in Scaling Customer Success
Customer Success Management has grown and matured over the past decade or so, and indeed this movement towards more sophisticated and better quality success management with increased efficiency and improved customer experience is one that continues to this day, […]
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Basic CSM – Driving Renewals
Basic CSM – Driving Renewals
Most CSMs are tasked with the responsibility to increase renewals, both from the perspective of customer retention (ie decreased churn) and from the perspective of increasing revenues (ie higher value sales). A CSM's performance can often be partially or […]
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