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Events for May 2021 › ONLINE

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  • « April
  • June »

Calendar of Events

Calendar of Events
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
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28

Creating a Modern Customer Success Service with Rick and Peter
29

Coffee Bar Conversations with Rick Adams
30
1
2
3
4

The Practical CSM Framework – PCSMF Overview
5
6
7
8
9
10
11

Future of SaaS Festival

Becoming the Best Possible CSM – Develop the Right Personal Qualities
12

Future of SaaS Festival
13

Future of SaaS Festival
14
15
16
17
18

Customer Experience Management Field Manual – Part I: Attention! and Part II: The Mission
19
20

Women Leaders in Customer Success – Grooming Your Team for Success with Krista Roberts
21

Basic Skills for Customer Success Managers – Stakeholder Management
22
23
24
25
26

Creating a Modern Customer Success Service – CS Requirements, Roles and Automation
27

Coffee Bar Conversations – The Customer Journey and the Customer Success Awards with Alex Farmer
28
29
30
31
1
2
3
4
5
6
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  • June »
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Recommended Reading

  • The Definition of Customer Success
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  • Customer Success Research
  • The Technology of Customer Success
  • The History of Customer Success
  • The Questions of Customer Success
  • The CSM Competency Standard

Coming Events

Tue 18

Customer Experience Management Field Manual – Part I: Attention! and Part II: The Mission

Tuesday, May 18th @ 4:00 pm - 5:00 pm BST
Thu 20

Women Leaders in Customer Success – Grooming Your Team for Success with Krista Roberts

Thursday, May 20th @ 6:00 pm - 6:30 pm BST
Fri 21

Basic Skills for Customer Success Managers – Stakeholder Management

Friday, May 21st @ 11:00 am - 12:00 pm BST
Wed 26

Creating Your Ideal Customer Journey Map

Wednesday, May 26th @ 2:00 pm - 3:00 pm PDT

View More…

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