Why Attend: Customers are at various stages of the life cycle, adoption, maturity, plans, and even expectation. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding. Traditional Customer Success software works on a (now obsolete) rule-based engine to generate any early warning signals. The reality is that with hundreds of data points, it is impossible for the human mind to comprehend, analyse, correlate and configure rules for Account health…