The Customer Success Association
mikael@mblaisdell.com |Https://CustomerSuccessAssociation.com
We’re about helping you retain & expand your company’s customer relationships.
Our goal is to provide you with access to the most relevant information about the developing profession, and to help connect you with others of the global customer success community for networking, conversation and learning. Our resources include the Customer SuccessCon Seattle / Boston / Denver / London and Oakland events, The Customer Success Library of white papers, research reports and other content, an online discussion forum with over 29,000 participants worldwide, some specific services, and a community directory of resources. Our members include the leading international practitioners, executives and visionaries of Customer Success, and we hope you’ll soon be one of them.
February 2019
WBNR: The Customer Success Metric That Matters – Value
The Customer Success Metric That Matters: Value Thursday: February 7th - 11 am PST To Register: The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company. What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line and the effectiveness of the organization. So, how do you demonstrate the value…
Find out more »April 2019
Customer SuccessCon Boston 2019
Customer SuccessCon Boston 2019 Monday: 8 April 2019 12:30 - 7:00 PM To Register: For the Customers, while increasing adoption of your company's product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important -- if not more so. For Customer Success professionals, these are the key points in the Profitability Blueprint. How do you…
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