The rumor mill is working overtime, there is talk about a hiring freeze after the last board meeting — which itself didn’t go well, by all accounts. The CEO seems to wear a constant worried face. What’s going on? The colleagues that you met at the...
You spend your days preventing customers from churn. But how are you protecting you and your team from churn? While Customer Success is a new and exciting industry, not everyone is convinced about its value. As Customer Success professionals we face both ways: we must...
Berkeley, November 29th 12:00 – 7:00 PM . Registration Check-In and Conversation: 12:00 – 1:00 The Customer Success Blueprint: 1:00 – 1:45 The Customer Success Blueprint is the result of over 8 years of research conducted by The Customer Success...