Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes...
Join your Customer Success Community at CuSP’s Final Event for 2020! **IMPORTANT TO KNOW** + All registrants must register via Eventbrite with their full name and email. The Eventbrite emails will take you directly to the event. Please save it and put it on your...
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS...
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what a business “is” and how it generates value. It explains business capabilities, customer segments and value propositions and it examines business...
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what stress “is” and how it is caused, what happens when we undergo stress, and most importantly what we can do both to strengthen ourselves so that we...
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS...
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of the Customer Success Manager (CSM) and discusses...
This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what a business “is” and how it generates value. It explains business capabilities, customer segments and value propositions and it examines...
. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what stress “is” and how it is caused, what happens when we undergo stress, and most importantly what we can do both to strengthen ourselves so that we...
. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS...
