Agenda: Customer SuccessCon Seattle 2020

January 13th 2020 To register:  [ http://bit.ly/CSCSeattle2020-tickets ]   The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company.  While the majority of Customer Success groups have become directly involved...

Agenda: Customer SuccessCon Berkeley 2019

November 18th 2019 The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company.  While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past...

Rebuilding A Foundation for Your Customer Success Team

By Emilia D’Anzica We all know how daunting it can be to build any program from scratch, but what do you do when management asks to you rebuild the current foundation of your customer success team? Clearly, the company isn’t hitting the metrics they laid out as...

The Customer Success Advisors

The Customer Success Advisors are a group of established independent  consultants and firms with particular expertise in the profession and practice of Customer Success Management. The Case for Customer Success Consulting Yes, you can design and build a customer...