10 September: 12:00 – 7:00 PM To Register: [ http://bit.ly/CSCL2019 ] Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company....
For most organizations, the process of establishing a Customer Success team and program is unfortunately a gradual one. Senior Management’s initial assumptions about the role give way to lessons learned. The group’s charter is then adjusted. The...
Boston, MA: Thursday, October 20th 2016 Customer SuccessCon East 2016 Schedule
Seattle, WA: Thursday, August 18th 2016 Customer SuccessCon Seattle 2016 Schedule
What is the definition of Customer Success Management as a role/profession? What are the basic capabilities that a CS Group/Team should have? How are the metrics applied to the performance of those groups to be defined? In the fast proliferation of companies...
. . For over forty years, Mikael Blaisdell & Associates have been following the changes in the field of customer lifecycle management. We offer a sharp focus on customer retention and increasing per-customer profitability — built upon a solid foundation of...
