Agenda: Customer SuccessCon London 2019

10 September:  12:00 – 7:00 PM To Register:  [  http://bit.ly/CSCL2019   ] Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company....

Customer Success Association Services

For most organizations, the process of establishing a Customer Success team and program is unfortunately a gradual one.  Senior Management’s initial assumptions about the role give way to lessons learned.  The group’s charter is then adjusted.  The...

The Customer Success Navigators

What is the definition of Customer Success Management as a role/profession?  What are the basic capabilities that a CS Group/Team should have?  How are the metrics applied to the performance of those groups to be defined?  In the fast proliferation of companies...

The Customer Success Association Partners

Natero, Inc was founded on the principle that companies need to place actionable data directly in the hands of decision makers through simple and intuitive interfaces.  And nowhere is that more true than in the area of Customer Success.  The Natero Success Engine is...