In today’s world, the subscription model has changed everything. Customers now have the power to choose software vendors who will achieve their desired business outcomes, and to leave those who don’t. Let’s face it, since the subscription model become predominant, it...
In early 2012, the Customer Success Association was formally established. It had grown out of two years of a local meeting group around the San Francisco Bay area and the online conversations in The Customer Success Forum. The topics and questions being discussed...
