Due Diligence For Customer Success Group Executives

If your career path is in leadership of Customer Success groups, there is certainly no shortage of open positions to review.  But if you want to succeed, to find a company and job where you can fully develop yourself and your profession, you’ll need to take great care...

A View from the Top: Customer Success for the C-Suite

There are plenty of misconceptions about customer success. In fact, the most common misconceptions are that customer success will always be a cost center and that it’s just glorified customer support or account management.  Customer success is a critical piece of the...