What is the Definition of Customer Success?

What is the Definition of Customer Success? Customer Success is a long-term, scientifically engineered and professionally directed strategy for maximizing customer and company sustainable proven value.  Note the key words/concepts in that sentence: Long-term:  A...

What is the Mission of Customer Success?

What is the Mission of Customer Success? The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. The essence is found in three core words: sustainable, proven, and value. The goal is increase, and the...