January 13th 2020 !! Unfortunately, this event has been cancelled. !! The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups have become directly involved...
November 18th 2019 The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past...
So your company has 1,000 paying customers today, things are looking really good. You’re closing a lot of deals with new customers; everything is headed in the right direction… except for one thing. Right now you’re losing about 8% of your customers every month. ...
I recently shared an overview of how customer success has a quantifiable impact on revenue and someone quickly snapped, “thought this was a given, especially in the subscription model.” Despite many cases where companies are growing as a result of effective...
When I first began formal research into the emerging profession of Customer Success over 9 years ago, there were no CS groups that reported any direct connection to income channels — either owned or shared. In the 2017 Customer Success Standards Initiative Research...
During a session on “The At-Risk Customer Success Group” at a Customer SuccessCon event, a panelist noted: “Mikael said some time back that the mission of Customer Success was that ‘We build more value faster for our customers and our companies — and we can...
