Customer SuccessCamp

The Profession of Customer Success Management The role of the Customer Success Manager has come a long way from its basic churnfighter and churn-preventer origins, and the evolutionary process is far from being over. While encouraging product adoption continues as a...

Customer SuccessCon Europe 2017

Customer SuccessCon Europe 2017 Tuesday, 18 April 2017 – 1 – 8 PM London, UK Agenda: Customer SuccessCon Europe 2017 Schedule

Customer Success: Local

The Customer Success Local page is a directory of professional groups in various locations meeting to share knowledge and expertise about Customer Success.  For individual event times and subjects, please refer to either the home page of the particular group or to the...

The Customer Success Navigators

What is the definition of Customer Success Management as a role/profession?  What are the basic capabilities that a CS Group/Team should have?  How are the metrics applied to the performance of those groups to be defined?  In the fast proliferation of companies...

Customer Success Training

Training for Customer Success Leaders and Managers There are a growing number of companies who offer Customer Success training services for CS teams, leaders and customer-facing practitioners.  If you offer this type of training, and wish to be listed, please fully...

Customer Success Consultants

There are a variety of companies offering management consulting services for the design, building, interim management and/or assessment of company CSM teams and/or for recruiting CS leaders and practitioners. . See Also:  The Customer Success Consulting Services...