Customer Success Fundamentals

. This workshop has been run many times and received very high reviews from attendees. It will cover the basics of what customer success “is” and how it benefits both customers and the supplier. It explains the role of the Customer Success Manager (CSM) and discusses...

The Practical CSM Framework

. The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases, and provides a pre-created set of responses to the most common challenges faced by the CS...

Customer Success Mastermind – Information Session

Are you looking for the best way to quickly develop amazing customer success management skills? Are you looking to break into the exciting world of customer success or to advance in your customer success career? Or as a leader, do you need to develop the knowledge,...

Customer Success Mastermind – Information Session

Are you looking for the best way to quickly develop amazing customer success management skills? Are you looking to break into the exciting world of customer success or to advance in your customer success career? Or as a leader, do you need to develop the knowledge,...

Customer SuccessCon Europe 2017

Customer SuccessCon Europe 2017 Tuesday, 18 April 2017 – 1 – 8 PM London, UK Agenda: Customer SuccessCon Europe 2017 Schedule

The Customer Success Navigators

What is the definition of Customer Success Management as a role/profession?  What are the basic capabilities that a CS Group/Team should have?  How are the metrics applied to the performance of those groups to be defined?  In the fast proliferation of companies...