Writing for Inc. Magazine, Gainsight’s Nick Meta emphasizes the value of the community that should form around a product and a company if it is to be successful over the long term. But what does that community look like in practice? What are the pieces of that...
You spend your days preventing customers from churn. But how are you protecting you and your team from churn? While Customer Success is a new and exciting industry, not everyone is convinced about its value. As Customer Success professionals we face both ways: we must...
By Emilia D’Anzica We all know how daunting it can be to build any program from scratch, but what do you do when management asks to you rebuild the current foundation of your customer success team? Clearly, the company isn’t hitting the metrics they laid out as...
The Customer Success Advisors are a group of established independent consultants and firms with particular expertise in the profession and practice of Customer Success Management. The Case for Customer Success Consulting Yes, you can design and build a customer...
“Where the Customer Success Community Begins…” The greatest value in every professional conference or event is found in the opportunity to interact freely with other members of the community, to exchange insights, innovations, ideas and especially...
