June 4th 12:00 – 7:00 PM Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups...
By: Kia Puhm, Founder & CEO, DesiredPath April 14, 2019 (Republished by permission) The Customer Success Association (CSA) hosted their 7th annual Customer SuccessCon Boston event this past week. In attendance were senior leaders of Customer Success representing...
April 8th 12:00 – 7:00 PM Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the majority of Customer Success groups...
While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past 5 years, there has been little real discussion to date about the issues of actually proving the value of Customer Success to either...
