Customer SuccessCon Denver 2019

For the Customers, while increasing adoption of your company’s product is certainly important, the core issue is getting them to acknowledge the ROI they are receiving. For your Company, proving the return on their investment made in operating the Customer Success group is equally important — if not more so.  For Customer Success professionals, these are the key points in the Profitability Blueprint.

Customer SuccessCon Schedule

While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past 5 years, there has been little real discussion to date about the issues of actually proving the value of Customer Success to either...