Agenda: Customer SuccessCon Seattle 2020

January 13th 2020 To register:  [ http://bit.ly/CSCSeattle2020-tickets ] The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company.  While the majority of Customer Success groups have become directly involved with...

Agenda: Customer SuccessCon Berkeley 2019

November 18th 2019 The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company.  While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past...

How to Protect Your Team from Churn : 3 Keys to Prove Your Value

You spend your days preventing customers from churn. But how are you protecting you and your team from churn? While Customer Success is a new and exciting industry, not everyone is convinced about its value. As Customer Success professionals we face both ways: we must...

Agenda: Customer SuccessCon West 2018

Berkeley, November 29th 12:00 – 7:00 PM . Registration Check-In and Conversation: 12:00 – 1:00 The Customer Success Blueprint: 1:00 – 1:45 The Customer Success Blueprint is the result of over 8 years of research conducted by The Customer Success...

Customer SuccessCon Schedule

While the majority of Customer Success groups have become directly involved with managing income streams and profitability over the past 5 years, there has been little real discussion to date about the issues of actually proving the value of Customer Success to either...

Customer SuccessCon History

The very first Customer SuccessCon conference took place in Boston, MA on December 5th, 2013.  The second was in Oakland, CA in early 2014 — at the Marriott Convention Center, later the site of other Customer Success events.  Since then, Customer SuccessCon...

Customer SuccesssCon West 2017

Oakland, CA:  Thursday, January 12th 2017 Oakland Marriott Convention Center – 1001 Broadway, Oakland, CA 94607 Customer SuccessCon West 2017 Schedule