We are seeing layoffs continuing all across the Customer Success community, at all levels. Entire groups are being wiped out. Senior CS execs, with sterling qualifications and years of experience, are suddenly on the job market. Open job announcements are lower than...
Writing for Inc. Magazine, Gainsight’s Nick Meta emphasizes the value of the community that should form around a product and a company if it is to be successful over the long term. But what does that community look like in practice? What are the pieces of that...
The software industry has long had a dream that AI (artificial intelligence) or better designed tech could be a way of bypassing the requirement for the user to make an investment in learning inherent in all powerful technologies. My response to that vision is:...
10 September: 12:00 – 7:00 PM To Register: [ http://bit.ly/CSCL2019 ] Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company....
You spend your days preventing customers from churn. But how are you protecting you and your team from churn? While Customer Success is a new and exciting industry, not everyone is convinced about its value. As Customer Success professionals we face both ways: we must...
“Where the Customer Success Community Begins…” The greatest value in every professional conference or event is found in the opportunity to interact freely with other members of the community, to exchange insights, innovations, ideas and especially...
. . For over forty years, Mikael Blaisdell & Associates have been following the changes in the field of customer lifecycle management. We offer a sharp focus on customer retention and increasing per-customer profitability — built upon a solid foundation of...
